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Minh – co-founder of Kym Viet – an enterprise which produces stuffed toys, using healthy, safe materials. All workers are deaf or with down’s syndrome, while the 3 co-founders are on wheel chairs.
Q1: What do you appreciate yourself in the business mainly for?
That we are already accepted by customers. They like our products and they like what we do for the society. We also try to keep our products good for children, we don’t use any dangerous material. We use sand from the sea to stuff the toys as well as cinnamon, anis and other kinds of natural material from Vietnam.
Q2: What is the biggest challenge for you now?
Keeping the quality of our products. Sometimes working with people with Down Syndrome can be challenging from that point of view. Last month we had 70 items returned because they had some defects. It’s definitely too much.
Q3: What advice do you have for yourself in this situation?
First of all we need to find more workers, for now we don’t have enough to cope with all the orders we receive. We need to train them well and find an efficient way to check the products before they go to the shop. We are also in the process of gaining a certification which attests our quality, some customers ask for it.
Would you like to add something more?
Working with disabled people is challenging from a lot of points of view, but it also has good sides. The advantage of deaf people and people with Down Syndrome is that they almost never leave our company. They feel part of a family, they don’t want to change the job after we train and prepare them. What is more, they really follow the rules. They work 8 hours per day, as they are supposed to, they never cheat or try to work less than they should. They are very loyal and trustworthy.
The questions were asked on our behalf by Anna and Andrea from How to (ex) change the world.